QUALITY POLICY AND MANAGEMENT COMMITMENT

In accordance with the requirements of the ISO 9001v2015 standard, the organization of the Laboratoire du Nord integrates the desire to meet the needs of Relevant Interested Parties, particularly those of clients, staff, and all associated regulatory and legal requirements, especially GBEA.

To achieve this, we are committed to:

"Providing reliable analysis results and promptly communicating them to patients."

The laboratory is committed to implementing, maintaining, and improving its quality system in order to comply with its quality policy and achieve the quality objectives derived from the four major focus areas below:

Patient Focus:

- Ensuring service quality, especially respect, empathy, the quality of sampling, and waiting times.

- Providing reliable analysis results.

- Adhering to the deadlines communicated to clients.

Staff Focus:

- Having qualified personnel to ensure the compliance of analyses and the laboratory's quality management system.

Operational Focus:

- Diversifying analyses and expanding the range of tests offered to patients.

- Ensuring the availability and reliability of equipment.

Management Focus:

- Obtaining and maintaining ISO 9001v2015 certification.

Through the entire staff, the laboratory management is committed to complying with the quality policy of the Laboratoire du Nord, with continuous monitoring of the effectiveness of the quality management system and its quality objectives.